Operations & Fulfillment covers everything that a retail, catalog, online, or manufacturing business does to deliver a product to a customer (business or individual) after the customer—who may be located in the U.S. or overseas—places an order over the phone, online, or by mail. This broad focus makes O+F a unique resource that deals not with a specific industry but with a function that cuts across all industries, from apparel to groceries to chemicals.
Our readers are senior operations executives with titles such as vice president of distribution, vice president of logistics, director of fulfillment, or contact center manager. They are responsible for the complex procedures involved in fulfilling a customer’s order. These include warehousing and inventorying merchandise, taking and processing the order, picking the item, customizing it if necessary, packing it, shipping it through the appropriate carrier, and dealing with customer inquiries and problems. O+F subscribers want to know how to perform these functions in the most cost-effective, productive, and efficient way, and our mission is to help them do so.
Operations & Fulfillment’s product franchises include O+F, a monthly print magazine; O+F Weekly Update, an e-newsletter; exclusive research reports; the National Conference on Operations & Fulfillment (NCOF, co-owned with the DMA), and www. operationsandfulfillment.com.
O+F is published by PRIMEDIA Business Magazines & Media, a targeted media company that connects sellers with qualified buyers through more than 80 business-to-business publications, nearly 130 Web sites, over 25 trade shows, and more than 450 books and directories. Visit www.primediabusiness.com to learn more.
O+F Weekly Update is a digest of news, trends, research, and the latest how-to’s in logistics—conveniently e-mailed to your desktop. Click here to subscribe.
O+F’s research reports provide hard-to-find statistics on material handling, contact centers, and information systems. Based on our own quantitative research, these benchmarks are not available anywhere else! Click here to find out more.
NCOF is the only conference designed to meet the needs of senior executives responsible for managing direct-to-customer operations and fulfillment. Held every year in April, this forum offers a unique opportunity to network and share ideas with colleagues, tap the expertise of dozens of industry experts, benefit from nearly one hundred information-packed sessions, and meet the industry’s leading suppliers. Click here to learn more.
